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Refund Policy

Last Revised: August 23, 2026

Subscriptions and other products purchased from LDImpact LLC (“LDImpact,” “we,” “us,” or “our”) may be refunded only if cancelled within the refund period specified below in this policy. Some plans have different terms, and some purchases are not eligible for a refund under any circumstance, as described below. This policy applies to purchases made directly through LDImpact. If you purchased through a reseller or under a separately signed order or agreement, the refund terms of that agreement govern instead of this policy.

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or subscription, which includes the date any renewal is processed by LDImpact in accordance with the terms of the applicable subscription.

Refund Period. You may cancel a product or subscription at any time, but a refund will only be issued if you request a refund from LDImpact customer support within the refund time frame specified for the applicable product below, if a refund is available at all.

No Refund After Account Closure. If you are eligible for a refund, you must request it before your account is closed. You may close your account with us at any time, but once your account is closed you will no longer be eligible for a refund otherwise permitted under this Refund Policy.

How to Request a Refund. Email support@ldimpact.com from the email address associated with your account, and include your account details and the reason for your request. Approved refunds are issued to the original payment method.

Standard Refund Terms

  • Annual subscription — Refundable within 30 days (720 hours) of the date of the transaction.
  • Monthly subscription — Refundable within 48 hours of the date of the transaction.

Monthly plans include all plans with a term of less than one year (for example, monthly or quarterly plans).

Usage condition. A subscription is refundable within the applicable window above only if, during that period, you have not exported or downloaded a deliverable (such as a PowerPoint or PDF summary) or saved an analysis or forecast to your account. Once you have exported, downloaded, or saved results, the subscription for that billing period becomes non-refundable. This reflects the reality that LDImpact’s core value is delivered the moment you export or save them.

Free Plan (Interactive Simulator)

LDImpact’s free plan and interactive simulator carry no charge, require no payment method, and therefore involve nothing to refund.

ROI Forecasting Add-On

The ROI Forecasting add-on is billed alongside the subscription it is attached to and follows the same Standard Refund Terms as that subscription (monthly or annual), measured from the date the add-on was purchased or renewed. Consistent with the usage condition above, the add-on becomes non-refundable once you have generated, saved, or exported a forecast or its instructional-design recommendations. Cancelling the add-on stops future add-on charges but does not, by itself, refund the current period unless you are within the applicable refund window.

Renewals and Auto-Renewal

Subscriptions and add-ons renew automatically unless cancelled before the renewal date. Renewal charges are governed by the same Standard Refund Terms above, measured from the date the renewal is processed. Cancelling a subscription stops future renewals but does not, by itself, refund the current billing period unless you are within the applicable refund window.

Team and Enterprise Plans

Team and Enterprise plans are provided under a separately signed order or agreement. Refunds for these plans, if any, are governed by that agreement rather than this policy. Onboarding, implementation, training, and other professional-services fees are non-refundable once the associated work has begun.

Purchases Not Eligible for a Refund

  • Any subscription or add-on billing period after the applicable refund window has passed. You may cancel to stop future renewals, but the current period is not refunded.
  • Any billing period during which deliverables have been exported or downloaded, or analyses or forecasts have been saved (see the usage condition above).
  • Onboarding, implementation, training, or other professional services once the associated work has begun.
  • Any purchase for which a refund is requested after the applicable refund window.

Chargebacks

If you initiate a chargeback or payment dispute instead of contacting us, we reserve the right to suspend or close the associated account. We encourage you to contact support@ldimpact.com first so we can resolve the issue directly.

Changes to This Policy

We may revise this Refund Policy from time to time. The “Last Revised” date at the top reflects the most recent version, and the version in effect on your date of the transaction applies to that purchase.

Questions? Contact us at support@ldimpact.com.